From their blog: Careem has identified a cyber incident involving unauthorised access to the system we exercise to store data. While we have seen no evidence of fraud or misuse related to this incident, it is our responsibility to be open and honest with you, and to reaffirm our allegiance to protecting your privateness and data.
We also want to apportion with you the actions were taking to destination the egress and to prevent it from occurrence in the future.
On january 14th of this year, we became aware that online criminals gained access to our computer systems which make customer and headwaiter account data. Customers and captains who make signed up with us since that date are not affected.
WHAT WE ARE DOING
As soon as we detected the hack, we launched a thorough investigation and engaged lead cybersecurity experts to assist us in strengthening our security systems. We are also working with law enforcement agencies.
Throughout the incident, our priority has been to protect the data and privateness of our customers and captains. Since discovering the issue, we have worked to understand what happened, who was affected, and what we needed to doh to strengthen our network defences.
WHAT YOU can DO
Alongside the work we are doing to further strengthen our security systems, customers can follow these steps to safeguard their own personal information:
Implement good password management by updating your Careem password, as well as other accounts on which you use similar details. use a strong admixture of characters, and seek not to employment the same password for multiple sites.
Remain cautious of any unsolicited communications that expect for personal information or refer to a web varlet asking for personal information
Avoid clicking on links or downloading attachments from unfamiliar emails
Continue to refresh cant account and credit card statements for suspicious activity if you see anything unexpected, call your bank
Careem understands the importance of your privacy. We regularly review and update our certificate systems this time it wasnt enough to keep an attack. while no constitution is completely immune to the terror of cybercrime, we are committed to meeting these threats and protecting the privacy and data of those that get placed their trust in us.
We apologise for what has happened but rest assured, Careem has learned from this experience and will come out of it a stronger and more resilient organisation. We stay dedicated to our mission of supporting the millions of captains and customers in the region who depend on Careem to earn a living and get around.
If you have any further questions, email our team at email@example.com.
Our services are very much in operation and we look forward to your next Careem.