Hack Notice

Hack Notice: Vistaprint


A certificate researcher has found an exposed database on the internet belonging to online printing hulk Vistaprint. Security researcher Oliver Hough discovered the unencrypted database last week. There was no password on the database, allowing anyone to access the data inside. The database was first detected by exposed device and database hunt engine Shodan on November 5, but it may have been exposed for longer. Hough tweeted to warn the companion of the security lapse, but has not heard back. Vistaprint, owned by Netherlands-based parent Cimpress, quietly took the database offline after TechCrunch reached out but did not comment by our deadline. Robert Crosland, a spokesperson for Vistaprint, said in a instruction after we published that the exposure affected customers in the U.S., the U.K. and Ireland. This is unacceptable and should not have happened under any circumstances, the fellowship said. Were currently carrying out a full investigation to understand what happened and how to prevent any future recurrence. at this time, we doh not know whether this data has been accessed beyond the security researcher who found it, the spokesperson said. The companion said it will inform customers of the exposure  many of whom are protected under the strict GDPR data protection rules. The database contained five tables stored with data on more than 51,000 customer service interactions, such as calls to customer service or chats with an online sustenance agent. The data also included personally identifiable information, including names and contact information, which could identify individual customers. One tabularize named cases contained incoming customer queries, including the customers name, email address, phone number, and the engagement and time of their interaction with customer service. Many of those customer service interactions were as recent as mid-September. The data also contained info hidden from the customer. Each customer service interaction in the cases tabularize appeared to have graded the customers query based off keywords picked from their query. That helped to determine the customers sentiment, which then described their complaint as either negative or neutral. The data also included the priority of a customers interaction, allowing it to live pushed higher in the queue. Another table named chat contained thousands of customers line-by-line online confab interactions with livelihood agents, but also contained info about the customers browser and network connection, where they were located, and what operating system they used, and their internet provider. Some of the recorded chat logs also contained sensitive information like order numbers and postal tracking numbers, but there were no passwords or financial data in the exposed database. The emails table contained entire email threads with customers detailing problems or other issues with their orders. And, the phone table contained specific information about each call, including the date and time, how long the customer was kept on hold, a written transcript of the phone  often including details of the customers orders  and an internal tie-in (which we could not access) to the recording of the call. The data also contained some account information, including work email addresses and some phone numbers belonging to Vistaprint customer service staff. According to Hough, the database was not currently sending or receiving data. The database was named migration, suggesting the database was used to temporarily stock data while it was moved customer records from ace server to another. But its not clear why the database was exposed and left online without a password.

About HackNotice and Vistaprint

HackNotice is a service that notices trends and patterns in publically available data so as to identify possible data breaches, leaks, hacks, and other data incidents on behalf of our clients. HackNotice monitors data streams related to breaches, leaks, and hacks and Vistaprint was reported by one of those streams. HackNotice may also have the breach date, hack date, the hacker responsible, the hacked industry, the hacked location, and any other parts of the hack, breach, or leak that HackNotice can report on for the consumers of our product.

If you are a user of Vistaprint their products, services, websites, or applications and you were a client of HackNotice, monitoring for Vistaprint you may have been alerted to this report about Vistaprint . HackNotice is a service that provides data, information, and monitoring that helps our clients recover from and remediate data breaches, hacks, and leaks of their personal information. HackNotice provides a service that helps our clients know what to do about a hack, breach, or leak of their information.

If Vistaprint had a transgress of consumer data or a data leak, then there may live additional actions that our clients should take to protect their digital identity. Data breaches, hacks, and leaks often direct to and do identity theft, account take overs, ransomware, spyware, extortion, and malware. account takeovers are often caused by credential reuse, password reuse, easily guessed passwords, and are facilitated by the sharing of billions of credentials and other customer info through data leaks, as the direct result of data breaches and hacks.

HackNotice monitors trends in publically available data that indicates tens of thousands of data breaches each year, along with billions of records from data leaks each year. On behalf of our clients, HackNotice works to monitor for hacks that leading to lower client surety and digital identities that have been exposed and should be considered vulnerable to attack. HackNotice workings with clients to identify the extent that digital identities have been exposed and provides remediation suggestions for how to handle each type of exposure.

HackNotice monitors the hacker community, which is a network of individuals that share data breaches, hacks, leaks, malware, spyware, ransomware, and many other tools that are often used for financial fraud, account submit overs, and further breaches and hacks. HackNotice monitors the hacker community specifically for breaches, hacks, and data leaks that hurt consumers. HackNotice applies industry specific knowledge and advanced security practices to monitor for trends that designate breaches, hacks, and exposed digital identities.

HackNotice also enables clients to apportion cut notices with their friend, family, and collogues to aid increase awareness around alleged hacks, breaches, or data leaks. HackNotice workings to provide clients with sharable reports to help increase the security of our clients personal network. The security of the people that our clients interact with directly impacts the level of surety of our clients. Increased exposure to accounts that have been taken over by hackers leads to further account read overs through phishing, malware, and other attach techniques.

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